Returns & Refunds
Kuki Homes ensures at every step that only premium quality handmade products and vintage items are sold and delivered to you. Shopping with us makes your experience seamless and carefree.
The individual return policies are mentioned against each product. Do carefully go through the specific product policy for returns. Barring the individual product return policy below mentioned are some of our site wide return policies.
Damage Item
In case you receive a damaged in transit item, kindly contact us within 48 hours of delivery. Click pics and videos of the damaged part, the whole product and keep the item with original packaging material for us to verify. Since all of our shipments are insured we will raise a damage claim with our shipping partner and provide you with the best resolution.
General Returns
We put our heart and soul in manufacturing which guarantees quality. Hence we do not accept returns in situations such as change of mind, disliked the product post receiving, exchange, refusal to accept the product, interior fit issues, items on sale.
Cancellations
Most of our products are handmade on order and therefore can only strictly be cancelled within 24 hours of ordering since the production begins immediately upon ordering. Any cancellations, changes, returns post that will not be valid. Items on sale cannot be cancelled once order is placed. In case you wish to cancel your order within 24 hours of placing it, the refund will be processed after deducting a 12% (twelve percent) as payment gateway and administration charges.
Refunds
In case the item you purchased is eligible for a refund, it will take 15-20 business days to process the refund post the receipt of the item by us and a general quality check.
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For any grievance you may write to us at care@kukihomes.com